General
Does Storebeep slow down my store?
No. Storebeep only loads its JavaScript on pages where a product is out of stock. For pages with in-stock products, there is zero performance impact.
Does Storebeep work with all Shopify themes?
Storebeep works with the vast majority of Shopify themes, both free and paid. If you are using a heavily customized theme and the automatic button placement does not work, you can use the manual theme block instead. See Widget Placement Options.
Can my customers sign up for the same product more than once?
No. Storebeep automatically prevents duplicate subscriptions. If a customer tries to sign up with the same email for the same product variant, they will not be added twice. If they were previously notified and the product went out of stock again, their existing subscription is reactivated automatically.
What happens when I uninstall and reinstall the app?
Your data (subscribers, settings, templates) is preserved. When you reinstall, Storebeep reconnects to your existing store data and everything picks up where it left off.
Emails
Can I customize the email that gets sent?
Yes. You can choose from pre-built templates, and on the Pro plan and above you also get premium templates and custom email design. Go to the Email page to browse templates.
Who do the emails come from?
On the Free plan, emails are sent from "Your Store Name via Storebeep" using the Storebeep email address. On any paid plan (Pro, Plus or Ultra), you can set up a custom sender domain so emails come from your own address, such as notifications@yourstore.com.
Where do customer replies go?
Customer replies go to the Reply-To email address you have set in Email > Email Configuration. Make sure this is an email you actually check.
Can customers unsubscribe from notifications?
Yes. Every notification email includes an unsubscribe link. When a customer clicks it, they are unsubscribed from notifications for that specific product. They can always sign up again later if they want.
Are the "via Storebeep" branding and attribution shown on paid plans?
No. The "via Storebeep" label and the email footer attribution are only shown on the Free plan. Paid plans send clean, unbranded emails.
Subscribers
Is there a limit on how many subscribers I can collect?
No. All plans support unlimited subscribers. There is no cap on how many customers can sign up for notifications.
Can I delete a subscriber?
Yes. On the Requests > Subscribers tab, you can select subscribers and delete them. This is a permanent action and cannot be undone.
How long are subscriptions active?
Subscriptions stay active until the customer is notified, purchases the product, unsubscribes, or the subscription expires due to extended inactivity.
Plans and billing
Which plans are there?
Free ($0, 50 emails), Pro ($9.99/month, 1,000 emails), Plus ($19.99/month, 3,000 emails) and Ultra ($29.99/month, 10,000 emails). Pro, Plus and Ultra have the same features; they differ only in how many emails you can send. See Understanding Plans.
How do I see my current plan?
Go to the Plans page. You will see your plan name, email usage, and a list of available features.
Do unused email credits roll over?
No. Email credits reset at the start of each billing cycle. Unused credits from the previous period do not carry over.
Can I try a higher plan before committing?
Yes. Every paid plan (Pro, Plus and Ultra) includes a 14-day free trial. If you need more time to test, or a plan does not quite fit your store, contact our support team and we will work something out with you.
Still have a question?
If your question is not answered here, reach out to our support team. We are always happy to help.