Troubleshooting DNS Issues
I added the records but verification is failing
Here are the most common reasons and how to fix them:
DNS records have not propagated yet
DNS changes can take up to 48 hours to fully propagate, though most providers update within an hour. If you just added the records, give it some time and try validating again later.
Typos in the record values
This is the most common issue. Double-check that you copied the values exactly as shown in Storebeep. Even one wrong character will cause verification to fail.
Things to look out for:
- Extra spaces at the beginning or end of the value
- Missing dots or underscores
- The wrong record type (TXT vs CNAME)
Your provider added extra text to the host name
Some domain providers automatically append your domain name to the Host field. For example:
- Storebeep shows the host as
sb._domainkey.yourstore.com - Your provider adds
.yourstore.comautomatically - So you end up with
sb._domainkey.yourstore.com.yourstore.com(which is wrong)
In this case, just enter sb._domainkey without the domain part.
You have a duplicate SPF record
A domain should only have one SPF record. If you already had an SPF record and added a new separate one, email providers will not know which one to use.
Instead of creating a second SPF record, you need to merge them. Add the include: part from the new record into your existing SPF record.
For example, if your existing record is:
v=spf1 include:_spf.google.com ~all
And the new one from Storebeep is:
v=spf1 include:spf.example.com ~all
The combined record should be:
v=spf1 include:_spf.google.com include:spf.example.com ~all
You already have a DMARC record
If your domain already has a DMARC record, you do not need to add another one. One DMARC record per domain is enough.
Cloudflare proxy is enabled
If you use Cloudflare, make sure the DNS records are set to DNS Only (grey cloud), not Proxied (orange cloud). Cloudflare's proxy does not work with email authentication records.
How can I check my DNS records myself?
You can use free online tools to verify that your DNS records are visible:
- Search for "DNS lookup tool" or "MX Toolbox" in your browser
- Enter your domain and check for TXT and CNAME records
- Compare what you see with what Storebeep expects
I followed all these steps and it is still not working
Sometimes DNS issues can be tricky to diagnose. Reach out to our support team with:
- Your store URL
- Your domain provider name (GoDaddy, Namecheap, Cloudflare, etc.)
- A screenshot of your DNS records page
We will take a look and help you sort it out.