Emails Are Not Being Sent

Why are my subscribers not receiving notifications?

There are several things to check if back-in-stock emails are not going out:

1. Do you have email credits available?

Go to the Plans page and check your email usage. If you have used up all your credits for this billing cycle, notifications are paused until your credits reset or you upgrade your plan.

Your subscribers are still being collected. Once credits are available again, notifications will resume.

2. Is the inventory actually above the minimum threshold?

Storebeep only sends notifications when the restocked quantity meets your minimum threshold. Check your setting at Email > Email Configuration > Notification Preferences > Minimum quantity for notification.

If you set this to 5 but only added 3 units of inventory, no notifications will be sent yet.

3. Was the subscriber already notified?

Check the subscriber's status on the product detail page. If they are marked as Notified, they have already received the maximum number of notifications you have set.

If the product goes out of stock and comes back in stock, notified subscribers are automatically re-enrolled and will be eligible for notifications again.

4. Did the product actually go through an inventory change?

Storebeep detects inventory changes through Shopify's webhook system. The notification is triggered when inventory goes from zero (or below your threshold) to above your threshold.

If you manually set inventory to a number that was already above the threshold, Storebeep may not detect it as a new restock event.

To trigger a notification: set the inventory to 0, save, then set it back to your desired quantity and save again.

5. Check the notification job status

If you have access to the Requests page, look for recent notification activity. Jobs can have different statuses:

• Completed: Emails were sent successfully
• Processing: Emails are being sent right now
• Failed: Something went wrong (the system will retry automatically)

6. Are the emails landing in spam?

Ask your customers to check their spam or junk folder. If emails are consistently going to spam:

• Make sure your store name is recognizable in the "From" field
• Consider setting up a custom sender domain to improve deliverability
• Ask customers to add your sending email address to their contacts

I checked everything and it is still not working

Reach out to our support team with:

• Your store URL
• The product that should have triggered notifications
• When you restocked the product

We will investigate the notification job and email delivery logs to find out what happened.